1. Send your request
Email support@sequencenow.com with the subject Data Deletion Request.
2. Identify the relevant record
Include the phone number with country code, the organization or application where SequenceNow was used, and the approximate date of the interaction. Do not email passwords, one-time codes, API keys or identity documents.
3. Verification
To protect users, we may verify control of the relevant phone number or account and may coordinate with the SequenceNow enterprise customer responsible for the deployment.
4. Deletion and confirmation
After verification, we delete or anonymize eligible SequenceNow-controlled records and confirm completion, generally within 30 days. We may retain limited records when required for security, fraud prevention, contractual duties or applicable law.
Third-party records
Deletion from SequenceNow does not automatically delete records controlled by the enterprise customer, identity provider, Meta, WhatsApp or telecommunications provider. We will identify the appropriate controller when a request concerns records outside our control.